A lot of MacOS users are receiving the Grant File Access error when trying to open various file types in Office 2016.When a student tries to open a Word document from Blackboard, they receive 'access permission' error.After the sign-in, the user is signed-in Office for Windows, the document opens and can be edited and saved. If the user is not signed-in to Microsoft Office for Windows yet, a prompt appears similar to the Office for Mac, asking the user to sign in.
Word shows a dialog saying Word cannot open the document: user does not have access privileges.Įxcel keeps prompting the user to sign-in. The very same user is already signed-in to Microsoft Office for Mac and should actually not be prompted again to authenticate.įrom the moment of signing-in, Word and Excel behave different. Switching from Online edition to Edit in Word or Edit in Excel fails after signing-in with the user. Documents can be opened and edited on Microsoft Online. The user has access to the directory via the group permission, not directly.īrowsing the folder via as the user works. The user is registered as an external user (through invitation which has been accepted) on an Azure Active Directory and is part of a user group on this Active Directory which can edit the folder. The user which is a registered Microsoft Outlook account has access to a shared directory (folder) on a Sharepoint site. Results in a prompt from the Office for Mac to ask the user to sign-in.Īfter the sign-in, Office for Mac shows a dialog saying user does not have access privileges message in Word on Mac.
Edit: Opening a file on the users own OneDrive works. Even without the add-in, the issue can be reproduced. We're developing a Microsoft Office Add-in and encounter issues switching from editing a document on Office Online to Edit in Word.
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